Wednesday, September 9, 2009

The Phone Call

There are many tasks during the day that a mommy must accomplish. Some are fun and enjoyable and some are just the opposite. But regardless, they need to be done.

One of the tasks that I dread is making phone calls to service companies.

Why?

Because any time I pick up a phone and place it to my ear, my children become crying, screaming banshees.

But this time, I had a plan. Foolproof or so I thought.

I set Hayden up with the DS, a cup of juice and a snack. I put a movie on, not just any movie but a new movie one that Jake, Quinn and Claire had not seen in a while. I got cups for them and put out a snack on the table.

Perfect.

All needs have been met.

I grab my phone, walk into the bedroom and dial. As the phone rings and I listen to the welcome message, I walk through the house to check one more time and make sure peace and quiet remain.

I fear mischief at any moment but so far so good.

I listen to the welcome message when I hear it......

A blood curdling screaming coming from Hayden. What in the world? Did someone come into the house and try and rip his leg off?

As I run up the stairs, a voice on the phone begins to say something. I am so surprised by the talking in my ear that I trip and stumble down three stairs. I steady myself with the banister as the voice repeats and again I hear Hayden screaming.

The words that the voice is saying are not registering because the screams are so horrific. I pray that it is just the message telling me to 'please hold'.

I reach Hayden's door, throw it open and expect to find him bleeding on the floor with his arm detached and laying next to him.

But what I find is Hayden sitting in the middle of his bed playing his game and rubbing his leg.

I take a breath and actually listen to the voice on the phone, "Thank you for calling. All of our representative are busy and will be with you shortly." Thank goodness, I didn't miss them.

"Hayden, what in the world was that screaming?" I question trying to stay semi clam just in case an actual person picks up the line.

"My leg was stuck but I got it out," he says without even looking up at me.

"Please stop. I am on the phone......" And just as I spoke, I notice that the background music stopped and person picks up the call.

Hayden's tongue lashing is going to have to wait because finally, there is a person to talk to.

I explain my case to the representative and as I walk by, I look in the living room to check. All is well there; one, two, three kids, still glued to the TV.

Good.

I finished the call and get ready to make the next one, I scowled up at the ceiling. "Please let this next call go smoothly," I breathed as I dialed once again.

My call is quickly answered and we get right down to business. As I pace and talk, I notice Quinn begin to follow me around giving me his 'I want your attention look'. I ignore him and continued talking.

Much to my dismay, Quinn has pushed a stool over to the cupboard and is climbing up. He rocks back and forth trying to reach the box of crackers.

I see him fall in my head before he actually fall. I want to run over and catch him but I am frozen in my spot.

Screaming fill the room and echoes through the house.

"Is everything alright there ma'am?" I hear questioned through the phone.

Still sort of stunned that this is happening yet again while I am on the phone I say, "Huh? Oh um, Can you hang on just a minute?"

I put the phone to my chest and try to quickly comfort Quinn. He is not having any of it and continues to cry.

Then I make my choice, its not easy but it has to be done. I give him one last hug and put the phone back to my ear and run to my room, closing the door.

I can hear Quinn running after me, not pleased at all with what has just happened.

"Alright, I am back. Now when was the payment received?" I continue trying to slow my breathing.

I get my questions answered and wrap up the call. I listen to the house through the door.

Quiet.

I slowly open the bedroom door, expecting to see Quinn laying there dead. But he is not there.

I tip toe across the kitchen and peak around the corner, all the kids are watching the TV.

I have one more call to make. Should I chance it?

I look at the phone, look at the kids, take a breath and dial fearing that as soon as I put the phone to my ear one of the kids will combust or the house will explode.

The wait is quick. I get to speak with a person. I get my issue taken care of all in record time and I hang up the phone.

There done.

I listen.

Nothing.

All is well.

Everyone is alive.

Task complete.

Plan worked.

Sorta.

38 comments:

Emily said...

This is why I make Alex make calls like that at work...he has a much less chance of being interrupted! Good for you though for your proactive plan! You are genius!

Maternal Mirth said...

AMEN! I hate making those phone calls, too... it's like putting a phone to Mommy's ear is the universal signal to a) injure yourself, b) injure a sibling or c) find that you need something RIGHT NOW and only your mother can give that something to you.

Unknown said...

Yikes! I think this was probably a good lesson learned for you, huh? Even though they did get a couple bumps or bruises, they were able to get over it quickly and move on with their playing/tv watching. Maybe you can get those phone calls in... I would say it was a job well done!

Kate said...

It kills me that my kids don't need anything until the moment I get on the phone or have to go to the bathroom!

When I need to make a phone call that can't wait, I put my toddler in her playpen with a roll of toilet paper. While she is busy unrolling it, I am busy chatting. It's a win/win.

With my older two, I tell them that they are not to interrupt me unless there is blood involved.

So far so good.

Anonymous said...

I think my children have a radar. They can be in their bedrooms for an hour playing quietly, but as soon as I pick up the phone. BAM! There they are. Needing me. UGH!! I feel your pain.

Liz Mays said...

That happens every time, doesn't it? No matter how well we prepare...

Kathy B! said...

I love it! And I love that you were honest enough to say tha tyou ran to your room... We've all done it :)

MamaOtwins+1 said...

So I'm not the only one who will lock a screaming kid on the other side of the door for a moments peace.


Thanks for stopping by.

Kelly Deneen Raymond said...

It is crazy how kids just HATE when we get on the phone!! I think next time Delia starts acting up, I'll ask her if she wants to talk to the nice Comcast representative on the phone (works when I have g-ma or g-pa on the phone). ;)

Beth P. said...

Well this sounds about right. I only have one and unless my timing is impeccable and I can call during a nap the same thing happens. More power to you to get four occupied enough to make three separate phone calls! Great post - I really enjoyed reading it :-)

Chief said...

and the kicker is...they were probably quiet for 30 minutes after you hung up the phone weren't they...(maybe not) but you get my point

Emmy said...

Lol! Loved this. So so true. What is it with being on the phone that makes everyone suddenly need everything and everything suddenly go wrong.
Glad everyone survived.

Heather of the EO said...

UGH! Seriously. This is why I hate the phone. It's some kind of strange magnet for catastrophe!

Chicago Mom said...

Thank you for this post! It is so nice to know I am not the only one whose kid(s) completely ignores me until the minute I am on the phone.

A Musing Mother said...

What if we were still using corded phones?

Stirring spaghetti sauce for canning yesterday, talking to somebody from some company and finally I yell to my son, who can't figure out a indoor decibal level, "Be quiet! I'm on the phone!"

Decibal level of mom needs work, too.

Susie said...

What is it about the phone that makes our children lose their minds?

Heather said...

What is it about kids needing something RIGHT NOW the very second your ear hits the telephone?

The only time I can truly talk on the phone is en route to work. I have a thirty minute commute, so that works out well.

Glad to hear they survived your calls...

Country Mouse, City Mouse said...

Now, isn't this the truth!

Keys to the Magic Travel said...

OH, that is all so familiar. I used to own my own company...and the only time the girls would cry was when I was trying to take a business call. No matter what age :-) How DO they know??

AiringMyLaundry said...

Yes, this is why I can only make calls when Natalie is asleep and my son it at school.

Gretchen said...

Heh. I bet you're expecting me to comment with, "I have the greatest trick to help you in this situation!"

But I got nothin.

I hate phone calls too. Only a bit worse is paying bills. That is torture.

JennyMac said...

Ok...we have yet to experience this..please tell me this is not going to happen at my house!!!!

Jenni said...

Glad you got those calls made!

I am a bit of a phone-a-phobe in general so I hate making calls in any situation!

Claremont First Ward said...

Thank goodness you at least got the call taken care of. The worst is when that happens and then the call gets disconneted. :)

Nicole @ WhenDidIBecomeMyMom.com said...

Oh gosh, I run away to make calls too! Why do they need 100% of your attention as soon as you're on the phone?!

lsnellings said...

Something about an important phone call causes chaos to break out among children...I just don't get it! Glad you got all of your phone calls taken care of!

Swift Jan said...

Oh the dreaded calls!!

Over here a lot of the big companies have a voice recognition thing, you have to tell the recoreded voice what you want... this is HOPELESS when you have small children in the house, it is constantly saying back to me " I am sorry I could not understand you" then continues to run through the options all over again. Annoying!
You did good!

Unknown said...

oh, I don't even attempt calls when the kids are around/awake! I honestly RARELY talk on the phone any more...my sister and I text all the time and if we didn't text, we'd never talk. We've tried but with my 3 and her 1, plus husbands and pets...a conversation on the phone only occurs when the stars align the same time that pigs fly all while the fat lady sings.

We tried once a while ago...and quickly remembered why we don't talk on the phone...

Casey's trio said...

hate making phone calls....it never fails that someone starts screaming! good job getting 3 calls taken care of with just a few minor injuries:)

KatBouska said...

I would have run too! Sometimes you just have to do what you just have to do.

This post got a real life laugh out loud from me. Love it!

Helene said...

That looks like a glimpse into my life, as well! Seriously funny stuff!!

wife.mom.nurse said...

Whew, I remember those days. I am surprised that the utilities never sent child protective services out to the house with all the carrying on while I was on the phone!

Lisa @ Boondock Ramblings said...

This must be what it is like for my sister-in-law with her five girls. I only have one and it is a challenge, but four! Whoa....you handled it brillantly, I'd say!

Anonymous said...

I always love when my husband comes home from work and starts asking why I didn't get such and such call made.

Calls are the hardest thing in the work.

Zip n Tizzy said...

And people wonder why I don't answer my phone!

Unknown said...

That's why I love email. We always have crying on our end, but once I was talking to the TV people & went to sit down in a chair & I broke!!! I hit my head & hurt myself pretty good. My hubs is yelling, You're gonna kill yourself! & the chic finally asks if everything's okay. I'm sure there's a note on our account tagging us as CRAZY!

Farmers Wifey said...

I just realised I am living in a parallel universe to you....

Unknown said...

This is why I only make phone calls during nap time, for the most part. Otherwise, it's "no go." I'm glad you were able to at least get yours taken care of!